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In an emergency


Gas emergency

If you are worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999.


Carbon monoxide

If you are worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999.


Pay As You Go Emergencies 

If you’re off supply and you’ve topped up but your supply isn’t coming back on, try topping up again – you might not have added enough credit to get your supply going.
If you’ve lost your payment key or card, please call us during our opening hours so that we can arrange a new one for you. There could be a £5 charge for this to cover our costs.
If you have an emergency meter issue outside of our opening times, contact our meter experts Lowri Beck on 0844 245 2147. They’re open for emergency calls between 9am and 5pm on Sundays and Bank Holidays.


Power cuts - getting the lights back on...

Power cuts usually don’t last long, but if it’s more than a few hours you’ll need to call your Distribution Network Operator (DNO) – they’re the people responsible for problems with the cables supplying electricity to your home. Before you ring, remember to:
Check your trip switch to make sure there’s not a fault with your wiring or electrical items.
See if your neighbours have power. If they have, it’s likely there’s a problem with the local network – call your DNO.
If you are worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999.


Who to call?

So that you know which company to call, you’ll need to know your Grid Supply Point (GSP) number. This is the first two digits of your electricity supply number (or Meter Point Administration Number – MPAN) – you can see on your electricity statement.
If you’re not sure, call us on 0800 5999 440 and we’ll let you know which DNO to contact.


Need extra support?

We always aim to provide help where we can and to make life as easy as possible for you. This is why we have a Priority Services Register (PSR) to help our customers with any special requirements.

Our PSR is confidential and is designed to allow us and our representatives to provide you with the service you need and deserve.

If you would like to apply to join our PSR you can download an application form here and send it back to us.


Local (Distribution) Network Operators
 

 

Area

Distribution company

General enquiries phone number

Power loss phone number

10

East

UK Power Networks

0845 601 4516

0800 316 3105

11

East Midlands

Western Power Distribution

0845 724 0240

0800 6783 105

12

London

UK Power Networks

0845 601 4516

0800 3163 105

13

Merseyside & North Wales

Scottish Power

0330 1010 444

0800 001 5400

14

West Midlands

Western Power Distribution

0845 724 0240

0800 6783 105

15

North East

Northern Powergrid

0845 070 7172

0800 668 877

16

North West

Electricity North West

0800 195 4141

0800 195 4141

17

North Scotland

Scottish and Southern Energy

0800 048 3515

0800 300 999

18

South Scotland

Scottish Power

0330 1010 444

0800 092 9290

19

South East

UK Power Networks

0845 601 4516

0800 3163 105

20

South

Scottish and Southern Energy

0800 048 3516

0800 072 7282

21

South Wales

Western Power Distribution

0845 601 3341

0800 6783 105

22

South West

Western Power Distribution

0845 601 2989

0800 6783 105

 

23

Yorkshire

Northern Powergrid

0845  070 7172

​0800 375 675

 

24

Independent

Independent Power Networks Ltd

01359 243 311

0800 013 0849

 

25

Independent

ESP Electricity Ltd

01372 377996

0800 731 6945

 

26

Independent

Energetics Electricity Ltd

01698 404949

 

0800 804 8688

 

27

Independent

The Electricity Network Company Ltd

​01359 243311

 

0800 032 6990

 

28

Independent

UK Power Networks (IDNO) Ltd

0845 601 4516

0800 171 2012

 

 

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